Information and Questions
Please call (718)-818-1234.

The safety and health of our patients, staff, and visitors is our highest priority. We continue to monitor our COVID-19 census daily and will revise visitor policies as appropriate. Exceptions will be made in accordance with the New York State Department of Health guidelines.

Upon arrival you will be given a hand hygiene demonstration and instruction on the proper use of PPE. Please review and print out the documents below prior to your visit to familiarize yourself with these important procedures: Visitor documents

Visitation Time for NON COVID-19 Patients:

• 1pm-6pm every day for specific units.
• One visitor per patient per time slot.
• Security will need to do rounds at 2 pm and 5 pm asking all visitors to leave.
• All visitors must wear a surgical mask. NO CLOTH MASK PERMITTED.
• All visitors must be screened and temperature taken.
• All visitor must watch a hand hygiene video.
• Visitor must remain in patient’s room during the entire visit.
• Visitor must be over 18 years old.
• Any visitor refusing to comply with the above requirements will be asked to leave RUMC.

Unit Specific Visitation:

• Visitation is permitted on specific units between 1pm-6pm for NON-COVID patients only.
• Please adhere to the following visitation guidelines: Any visitor showing signs of illness will be asked to leave immediately:
  • Adult Medical/Surgical Units:
    • Two people can visit at each visitation time.
  • Medical ICU:
    • One person can visit at each visitation time.  
  • Surgical ICU:
    • One person can visit at each visitation time.                                                                        
  • Coronary ICU:
    • One person can visit at each visitation time.                                                                        
  • Pediatric units:
    • Two designated support persons with patient.
  • Maternity and Labor & Delivery units:
    • Two support persons, including doula may accompany patient.
  • Neonatal Intensive Care Units:
    • Two parent/support persons can visit
  • ED and Outpatients areas:
    • Visitors in special situations.
  • Ambulatory Surgery & Same Day Surgery
    • Pediatric patients are to be accompanied by one parent or guardian.  Adult patients may have accompaniment in certain situations.
  • Behavioral Health Unit:
    • Please call the unit for visiting hours

Please Note: Extenuating circumstances (Hospice) will be considered based on the best interest and needs of individual patients

This policy is subject to change as needed

Download the policy here.