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Richmond University Medical Center Earns National Recognition for Patient-Centered Care

Posted Date: 6/11/2014
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National Committee for Quality Assurance Patient-Centered Medical Home™ standards emphasize enhanced care through patient-clinician partnership

STATEN ISLAND, NEW YORK, 2014 — Richmond University Medical Center has received National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term, participative relationships. The hospital’s Patient Centered Medical Home Program earned a Level 3 designation – awarded only to the highest scoring and most comprehensive medical homes – for the Comprehensive Pediatric Care and Comprehensive Medical Care practices that are a part of RUMC Ambulatory Care Center located at 800 Castleton Avenue in West Brighton, Staten Island. Richmond University Medical Center is one of 64 hospitals throughout New York State with this designation, and the only hospital on Staten Island.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Richmond University Medical Center has the tools, systems and resources to provide its patients with the right care, at the right time.”

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“This recognition demonstrates our commitment to the community and the high level of care that is provided,” said Daniel J. Messina, Ph.D., FACHE, LNHA, President & CEO of Richmond University Medical Center. “Designation as a Level 3 Patient Centered Medical Home is a testament to our team’s dedication to delivering exceptional patient care and we are extremely proud of this accomplishment.”

To earn recognition, which is valid for three years, the practices demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

Richmond University Medical Center met key program components in the following areas:

• Written standards for patient access and continuity of care.
• Use of patient feedback materials.
• Appropriate use of charting tools to track patients and organize clinical information.
• Responsive care management techniques with an emphasis on preventative care for individual patients and for the entire population.
• Adaptation to patients’ cultural and linguistic needs.
• Use of information technology for prescriptions, test and referral tracking and coordination with other health care providers.
• Use of evidence-based guidelines to treat chronic conditions.
• Measurement and reporting of clinical and service performance.

With more than 2,400 employees and 470+ patient beds, RUMC is a Level One Trauma Center and Stroke Center serving the 500,000 residents of the Staten Island community. The hospital provides inpatient and outpatients services in the areas of surgery, gastroenterology, pediatrics, endocrinology, urology, oncology, orthopedics, behavioral, maternal and neonatal health, and emergency care. RUMC is an academic affiliate of Mount Sinai Hospital and has an integrated surgical program with SUNY Downstate Medical Center. The hospital's residency program includes internal medicine, OB/GYN, pediatrics, psychiatry, surgery, and radiology, with more than 140 residents. RUMC has a strong fellowship program in areas, including minimally invasive surgery, renal, cardiology, GI, and hemo-oncology.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. To find clinicians and practices that have been recognized by the NCQA PCMH Recognition program, visit