Richmond University Medical Center is taking precautions to guard against Coronavirus. Learn more about our current visitor policies.

CURRENT EMERGENCY DEPARTMENT WAIT TIME: Loading...
844.934.2273

Visiting Hours

Home » Patients + Visitors » Visiting Hours

Hospital Visitation Policy and Procedures

Visitation Hours 
Visitation hours are 1:00 PM to 5:00 PM for visitors.
How to Register for Patient Visitation

  • Please print out and complete the Patient Visitor Form.  Forms are also available at the Information Desk.

STEP 1: Visitors should proceed to the main entrance on Bard Avenue.

  • Upon arrival, visitors will be screened COVID-19 symptoms and a temperature check will be performed.
  • If visitors report significant COVID-19 exposure or symptoms during the prior 14 days, present symptoms at the time of arrival, or have a temperature over 100.0 degrees Fahrenheit they will not be allowed to visit. 

  • STEP 2: Once visitors pass the screening:
  • Visitors will be provided with, and must wear, appropriate personal protective equipment (PPE) as recommended by the New York State Department of Health and the Centers for Disease Control and Prevention.
  • Visitors who refuse to wear a face mask and/or other PPE will not be permitted further.

  • Visitation
  • The following rules are in place for the protection of our patients and visitors:
  • Visitors will be screened upon entering the facility. They must undergo symptom and temperature checks upon entering the facility, and shall be denied entry if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature equal to or greater than 100.0 degrees Fahrenheit
  • Patients are limited to one visitor per day. You will need to contact the Nurse Manager during the day, evening and weekend the ADN for special requests regarding visitation
  • Patients undergoing same-day procedures may be accompanied to the facility by a companion and that companion may remain with the patient through the initial intake process, and may rejoin the patient for the discharge process
  • Visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability
  • Visitors are required to wear a face mask, if they do not have one , one will be provided
  • Visitors must also comply with any other special type of PPE as required
  • Visitors must be advised how to perform meticulous hand hygiene and how to wear the PPE
  • Visitors who fail to wear a face mask and other PPE will be required to leave the facility
  • Once in the facility, visitors must remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave
  • All visitors must be 18 years of age or older except in rare exceptions as determined by the hospital
  • Name and contact information for visitors, the date(s) of their visits, and the name of the patient(s) visited will be maintained in an electronic format by facility

We will continue to comply with DOH’s May 20 COVID-19 Updated Guidance for Hospitals regarding Visitation policies on allowing visitation as follows.
Hospitals are required to permit a patient support person at the patient bedside for:

  • Patients in labor, delivery, and the remainder of the patients’ admission
  • Pediatric patients
  • Patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia
  • Patients in immediate end-of-life situations

DOH may adjust these visitation policies based on the prevalence of COVID-19 in a region or county. Reference NYS Department of Health – Informational Message: COVID-19 Hospital Visitation Program GNYHA – COVID-19 Hospital Visitation Program Expanded, Made Available to All Hospitals  

Exclusions 

  • COVID-19 Positive Patients or Suspected COVID-19 Patients
  • Ambulatory Procedure Patients
  • Clinic Appointment Patients

Areas Following Previously Established Visitation Protocols

  • End of Life Patients
  • Cognitively Impaired Patients
  • Labor and Delivery
  • Mother/Baby
  • NICU
  • Pediatrics
  • PICU

Behavioral Health
Visitation 2:00pm-3:00pm. Call unit directly to confirm visitation availability.

Information and Questions
Please call (718)-818-1234.


For your continued health and safety, upon arrival you will be given a hand hygiene demonstration and instruction on the proper use of PPE. Please review and print out the documents below prior to your visit to familiarize yourself with these important procedures: Visitor documents