COVID-19 Support

Coronavirus COVID-19

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At Richmond University Medical Center, we are closely monitoring all information regarding the new strain of coronavirus, also known as COVID-19. The hospital is in constant contact with the Centers for Disease Control and Prevention (CDC) as well as state and city health agencies so the latest information can be provided to staff, patients and visitors. The hospital’s comprehensive safety procedures for patients, visitors and staff have been in place since COVID-19 first emerged and meet CDC guidelines. These procedures are also in place at the hospital’s outpatient sites, specialty centers and private physician’s offices across Staten Island.

Richmond University Medical Center’s team of highly trained medical professionals are here for you. Working together with you, COVID-19 doesn’t stand a chance. If you’re not feeling well, the best advice is to stay home. Do not come to the hospital. It’s still flu season and even without the emergence of COVID-19, hospitals are very busy this time of year treating people with severe flu symptoms.

Symptoms:
If you are experiencing symptoms associated with possible COVID-19 exposure (fever, cough, shortness of breath) use the guide below to determine what to do next:

You have mild or no symptoms: DO NOT COME TO THE HOSPITAL. Please recuperate at home.
You have mild symptoms and want to see a healthcare professional: PLEASE CALL AHEAD before going to your primary care physician or nearest Richmond University  Medical Center Immediate Care/Primary Care/Walk-In Center. We have three centers on Staten Island located at:
  1161 Victory Boulevard
  1058 Forest Avenue
  4360 Hylan Boulevard
You have severe symptoms, your symptoms have persisted, or worsened: PLEASE CALL AHEAD before coming to the emergency department. Call (844)-934-CARE before you leave your home for directions on what to do next. Please be aware that even if you come to the hospital, a COVID-19 test may not be performed. Only consider contacting the emergency department if you are sick and do not feel better after three to four days. This will let New Yorkers who are more sick access the care that they need.

Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. More information on: Are you at higher risk for serious illness?

24-hour Public Hotline for Stress and Anxiety
Are you stressed or anxious about COVID-19? Richmond University Medical Center has set up a 24-hour hotline with our experts who will answer questions and provide tips on handling your stress and anxiety levels. All conversations and information will be kept confidential. Call (718)-818-6300

Stuck in the house but still need to see a doctor?
Make an appointment with a doctor from the comfort of your home. Virtual visits are available across multiple specialties. Learn more

How to Protect Yourself
There is a lot of information about COVID-19 in the media, on-line and on numerous social media outlets. It can be overwhelming and confusing. Steps you can take to protect yourself are basically the same as those for the flu:

Wash your hands frequently with soap and water for at least 20 seconds.You can also use an alcohol-based hand sanitizer if soap and water are not available. Be sure the sanitizer contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
Avoid close contact with people who may be sick.
Disinfect frequently touched objects and surfaces by using a household cleaning spray or wipe.
Stay home if you feel sick.

CDC Video Resources:

10 Things You Can Do to Manage COVID-19 at home

What You Need to Know About Handwashing

Print Resources: Fact Sheets from the CDC

What You Need To Know
• English
• Spanish
• Simplified Chinese

What To Do If You Are Sick
• English
• Spanish
• Simplified Chinese

For the Latest Information
Information on COVID-19 is changing constantly. The CDC website remains the best source for the latest information about COVID-19. Below is a link to the CDC website as well as additional resources you can visit.