Patient Relations

Richmond University Medical Center’s patient representatives are your personal advocates and are available from 9 a.m. to 5 p.m., Monday through Friday. Call 718-818-4340 for assistance with any area of concern. If you need assistance after hours, you can either:

• Contact the hospital operator at 718-818-1234 and ask to speak to an Assistant Director of Nursing on duty
• Leave a message and a patient representative will return your call as soon as possible                            

Patient Services

Do you need help in any of the following areas?

• Negotiating the hospital process
• Resolving conflicts
• Registering complaints
• Issuing advance directives
• Contacting patient/family support

Call 718-818-4340 for help.  

You Need an Interpreter?

Interpreters can be arranged through the Nursing or the Patient Relations Department. Our advanced telecommunications system offers translation services in over 120 languages; certified ASL interpreters are also available on request. Call 718-818-4340 to arrange for an interpreter or for more information.